Terms and Conditions

Punto Nomada is an online store. We sell general products and apparel, some of which are prepared, manufactured, stored or shipped by our production, fulfillment and logistics partners.

The only channel for customer service and for handling requests, complaints, claims, withdrawal requests, warranty, cancellation and payment-related matters is the support email: support.puntonomada@gmail.com. We will help you from that channel and keep a record of your request.

Support email does not imply immediate assistance. For an agile process, always include your order number and a clear description of what you need.

These Terms and Conditions govern the relationship between Punto Nomada and the people who browse or buy on the site. By using the store or completing a purchase, you confirm that you have read and accepted them.

These terms are executed under applicable Colombian law, especially the Consumer Statute (Law 1480 of 2011), Law 2439 of 2024 on electronic commerce, Decree 1499 of 2014 on distance sales, and Decree 587 of 2016 on payment reversals. In case of doubt, the rights recognized to the consumer by law will prevail.

You can browse the catalog and review product information without creating an account. To buy, you must provide truthful contact and shipping information. We ask you to use the site in good faith, not to alter published information and to respect the purchase conditions.

We reserve the right to update catalog information, including prices, availability and features, to keep it accurate. If a listing contained an obvious error, we will contact you by email before continuing.

Each listing shows images, description, prices, variants (such as color or model) and availability to the extent we have that information. Images are referential: colors and details may vary depending on your screen and due to reasonable manufacturing differences.

Sizes, materials and measurements correspond to those provided by the manufacturer or partner. For apparel, check the product's size guide before buying. Reasonable variations in color, finish or presentation are not considered a defect when they are typical of the manufacturing process.

You can find different types of products in the store. A standard product is one published in the catalog that is shipped in its usual presentation. A product shipped through logistics partners is prepared and dispatched by our production, fulfillment and logistics partners on behalf of the store.

Some garments are made on demand only after you confirm your order (print on demand). A print-on-demand product with a standard store design is not considered personalized unless otherwise stated, and retains the applicable consumer rights.

A truly personalized product is one manufactured according to unique customer specifications, such as name, photographs, custom text, uploaded design or particular requirements. These products are clearly identified before purchase.

By adding products to the cart and completing checkout, you generate an order. The total is calculated on the store's side before payment, including products, shipping and applicable charges.

Order acceptance is perfected upon payment approval and order confirmation by the store. Until payment is approved, production or dispatch does not begin.

If a product were not available, we will inform you by email and, if applicable, offer a second delivery date or a refund of the amount paid.

For deliveries to Colombia, prices are shown in COP. For other countries they are shown in USD using the rate applied by the PayPal checkout. The final total is confirmed after shipping is validated for the selected country and shows the amount sent to the payment provider.

Payments are processed through payment gateways and PayPal. We do not store your card's financial data; it is completed on each gateway's secure flow. The details of each payment method are shown at checkout.

After payment approval, the order moves to preparation. Some products are made on demand and others are prepared with production, fulfillment and logistics partners.

When the carrier generates the guide, you can check the tracking number or available link from the tracking page. Products in the same order may arrive in separate packages for logistical reasons.

We do not promise exact delivery dates we cannot guarantee. Timeframes are indicative and subject to the conditions described in the delivery times section.

Delivery may take up to ninety (90) calendar days from payment confirmation. This maximum term is disclosed and accepted before completing the purchase. You may also see indicative estimated times per product when available.

Times may vary due to logistics, carrier, control procedures, product availability or other circumstances beyond the store's control. These reasonable delays do not eliminate your rights as a consumer.

If delivery exceeds the accepted term, you may terminate the contract and obtain a refund of what was paid, in accordance with the law. We recommend checking your order status on the tracking page.

You are responsible for providing a correct and complete delivery address. If the address is incorrect and the package is returned, we will contact you to coordinate a new shipment, charging the logistical costs this generates.

If a package is lost or not delivered due to the carrier, we will work with our partners to locate it or, failing that, apply the corresponding solution. Report any problem through the support email with your order number.

If you need to change color, model or shipping details, email support as soon as possible. Changes can only be evaluated if the order has not moved to production or dispatch.

Order cancellation may be requested before production begins. Once the manufacturing of an on-demand or personalized product has started, cancellation is subject to what the law allows. Requests are handled through the support email.

The right of withdrawal is the right to return the product and obtain a refund within the legal term, in distance sales. The refund will be made through your preferred payment method, within the legal term applicable to electronic commerce.

The exception to withdrawal for personalized products only applies when the item is genuinely manufactured according to your unique specifications, within the terms allowed by Colombian law. A print-on-demand product with a standard design is not excluded from withdrawal merely because it is made on demand.

Withdrawal is different from a voluntary exchange (commercial exchange), a warranty claim and a payment reversal. Each has its own purpose and procedure.

The legal warranty protects the consumer against product defects during the legal term and is joint and several between producer and provider. The legal warranty is not waived by the act of buying.

If you receive a defective, damaged, different from ordered, incorrectly printed or incomplete product, email support with your order number and clear photos of the product, packaging and the issue.

This includes personalized products: if they arrive defective, damaged, incorrectly printed or different from what you ordered, you will have the right to the corresponding solution under the law.

The store does not disclaim its responsibility by arguing that a partner manufactures or ships the product. We will work with you and our partners for the applicable repair, replacement, exchange or refund.

In purchases through electronic means with credit card, debit card or other electronic payment instruments, you have the right to a payment reversal in the cases provided by Colombian law, including: fraud, unsolicited operation, product not received, product that does not match what was ordered or is defective.

• File the complaint with the support email within five (5) business days following the date you became aware of the fraud or unsolicited operation, or when you should have received the product or received it defective or different.
• State the causal, the value you request to reverse and the payment instrument used.
• Notify the issuer of your payment instrument within the same term and keep the good available for pickup when applicable.

The issuer and other participants in the payment process have the legal term to make the reversal effective. The reversal is different from withdrawal and warranty and is also processed with your financial institution.

For any question, complaint, claim, withdrawal request, warranty, cancellation or payment issue, write to the support email: support.puntonomada@gmail.com. Include your order number and a clear description.

Any dispute will be governed by Colombian laws. These Terms may be modified; the current version is the one published on the site, with its effective date and version number.