Frequently asked questions

At Punto Nomada you can buy curated products at an affordable price, especially phone accessories and items from the published catalog. Each product shows images, price, category and available variants when applicable.

Choose a product from the catalog, review its photos and details, select the correct variant if the product has a compatible color or model, add it to the cart and complete your shipping details at checkout. Before paying you'll see your order summary and the server-calculated total.

For deliveries to Colombia, prices are shown in COP. For other countries they are shown in USD using the same rate used to create the PayPal payment. Checkout confirms the product and shipping again for the selected destination.

Check the product's variant selector. When an accessory depends on the model, the page shows options like color and compatible model. Buy only the variant that matches your phone; if unsure, confirm the exact model before paying.

Each listing shows the available images, variants and description for that product. Photos help you review color, shape, material and intended use, but you should always choose the correct variant before adding to cart.

Yes. Debit or credit card payments are processed through the payment gateway. The store does not store your card details; payment is completed on the gateway's secure flow.

Yes. PSE is handled within the payment gateway when the method is available for your purchase. Checkout keeps the order total and redirects you to the corresponding payment flow.

Yes. PayPal is available as a separate method. Depending on the buyer's account and country, PayPal may show the transaction in USD or apply its own conversion, so review the amount in PayPal before approving the payment.

Delivery times may vary due to logistics, carrier, control procedures or product availability, among other circumstances beyond the store's control. See the applicable times and possible causes of delay on our Terms and Conditions page.

Yes. Checkout shows a final total for your order, including shipping. Review it before paying, because that's the amount used to create the order.

After payment your order is created and you can check its status from the order page. When the carrier reports a guide, the store will show the tracking number or available link to follow the shipment's progress.

The guide may take time because the payment is confirmed first, the order is prepared, and then the carrier generates tracking. If you've already paid, check your order page periodically until the tracking information appears.

If you need to change a variant, contact support as soon as possible. The change can only be evaluated if the order hasn't moved to preparation or dispatch yet, so it's important to review color and model before paying.

Contact support with the order number, clear photos of the product, packaging and details of the issue. With that information the case is reviewed and the applicable solution is defined based on the product's condition and current consumer regulations.

Change or return requests are reviewed case by case. To evaluate them you must keep the product, packaging, evidence of the issue and order number. Do not send a product back without receiving support instructions.

The store uses the secure flows of the payment gateway and PayPal. Sensitive payment details are completed there and not stored in the store. Before paying you can also review the product, variant, total and the Terms and Conditions.

You can search for phone accessories within the Punto Nomada catalog. The store shows published products with affordable prices, compatible variants when available, payment by card or PayPal and order tracking.

Use the support channels visible in the store and have the product link or your order number handy. For pre-purchase questions, indicate the model, color or specific question; for orders, include the email used at checkout.